When hiring a Retail Sales Associate, it's important to remember that they are the face of your business, greeting customers, answering questions and providing advice, handling payments and transactions as well as dealing with any queries or complaints. So although a Retail Sales Associate position is considered an entry level role, you need to ensure you are hiring someone with the most suitable skills to succeed in the role.
The skills and personality traits that enable a Retail Sales Associate to thrive in their role include being personable, happy to help, reliable, confident in dealing with questions and complaints as well as having basic math skills.
How would you define ‘excellent customer service’?
How confident are you in dealing with cash and taking other forms of payments?
Please tell me about any previous experience you have had in a customer facing role
If you knew you were going to be late for your shift, what would your next steps be?
How would you deal with a disruptive coworker who was negatively affecting the morale of other staff?
Have you ever had a disagreement with a manager or supervisor? If so, how did you resolve the situation in a positive way?
What is your experience with meeting sales goals and targets?
How would you assist a customer that has a question that you don't have the answer to?
How would you deal with a customer who is frustrated that you don’t have the item of clothing they want in their size?
How would you advise or guide a customer if you thought the purchase wasn’t right for them?
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